One rule, stated plainly: broken for you means refunded. If the plugin does not work as documented on a supported setup and we cannot make it work, you get the money back in full.
The plugin does not work as documented on a supported setup, you write to hello@getnameframe.com, and we fail to make it work. That is the whole test. No form, no restocking language, no store credit: the money comes back the way it came.
Changing your mind is not a refund reason. Every kind of output the plugin produces is published for evaluation before you pay, with the frames, the labels and each run’s validation report, so the quality of what you are buying is checkable in advance rather than promised.
Statutory consumer rights, where they apply to you, are unaffected by this policy and are handled at checkout by our merchant of record, who is the seller of record for the transaction.
